Return Policy

Last Updated: Feb 1, 2025

Thank you for shopping with J&J Fashion Store! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items subject to the terms and conditions below.  

1. Eligibility for Returns

    Time Frame: You have 30 days from the date of delivery to initiate a return.
    Condition: Items must be returned in their original condition: unused, unwashed, unworn, and with all original tags and packaging intact.
    Non-Returnable Items: The following items are not eligible for return:
        [List specific items, e.g., Gift cards, Sale items marked as "Final Sale", Intimate apparel, Personalized or customized items, Perishable goods, Downloadable software or digital products]
    Proof of Purchase: A valid proof of purchase (order confirmation, receipt, or invoice) is required for all returns.

2. How to Initiate a Return

    Contact Us: To initiate a return, please contact our customer support team at [Your Email Address] or [Your Phone Number] within the [Number]-day return window. Please provide your order number and a brief explanation of the reason for the return.
    Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.   

Packaging: Please securely package the item(s) you are returning, including the RMA number clearly marked on the outside of the package.
Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, damaged or defective product). We recommend using a trackable shipping method for your return.  

3. Refunds

    Processing Time: Once we receive your returned item(s), please allow [Number] business days for us to process your return and inspect the item(s).
    Refund Method: Approved refunds will be issued to the original method of payment. Please note that it may take an additional [Number] business days for the refund to appear in your account, depending on your bank or credit card issuer.
    Shipping Costs: Original shipping charges are non-refundable, except in cases where the return is due to our error.
    Restocking Fee: A restocking fee of [Percentage]% may apply to certain returns, particularly for [Specify situations or items where a restocking fee applies]. This fee will be deducted from your refund.

4. Exchanges

    We currently do not offer direct exchanges. If you would like a different item, size, or color, please initiate a return for the original item (subject to eligibility) and place a new order through our website.

5. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [Your Phone Number] with photos of the damage or defect, along with your order number. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.   

6. Contact Us

If you have any questions about our Return Policy, please contact us:

    Email: [Your Email Address]
    Phone: [Your Phone Number]
    Mail: [Your Store Address]

[Your Store Name] reserves the right to modify this Return Policy at any time. Please review the policy periodically for any updates.